Boxing Day Sale FAQs

A selection of your favourite styles at 30% off.
26th Dec at 12:00pm until 29th Dec at 11:59pm AEST

When will my order be shipped?

Please allow 3 - 5 business days for your order to be processed and dispatched during sale periods.

All orders are shipped by Express Post, however please note that Australia Post shipping times also will vary from normal during this holiday period, due to high demand.

Can I use my loyalty points on sale items?

At this time, it is not possible to use your Sunlover points on sale items. We apologise for any inconvenience this may cause. We are actively collaborating with our online store providers to implement the functionality that would allow the use of Loyalty points on sale items during the checkout process.

Loyalty point are also gained on sale orders. 

Can I use my gift card voucher on sale items?

At this time, it is not possible to use your gift card voucher on sale items. We apologise for any inconvenience this may cause. We understand that this is not an ideal situation for our customers, and we are actively collaborating with our online store providers to implement the functionality that would allow the use of gift card vouchers on sale items during the checkout process.

Do I gain loyalty points on sale orders?

Yes! Loyalty point will be allocated to your account when you sign in to your account before placing an order. 

What is the return policy on sale items?

Returns and/or exchanges are not accepted on sale items unless deemed faulty.

Can I change or cancel my order?

All sale items purchased are final.

Once the order has been placed, you cannot amend, cancel or exchange your order.

The size & dimensions are provided in our product descriptions and we recommend looking over these to avoid disappointment.

If I select click and collect when can I pick up my order?

If Click and Collect shipping option is selected you will be advised by email when your order is ready for pick-up.

Orders cannot be collected until you receive an email advising your order is ready. 

Please allow longer than usual for our team to process your order during this period.

Can I hold sale items in my cart while I browse for other items?

Any items in your cart are not held until the order has been fully processed, including payment.
You are unable to reserve items in your cart.

I ordered the wrong size, can I change this?

Returns and/or exchanges are not accepted on all sale items. Please check carefully prior to purchasing. See size chart here.

Can I change my shipping address?

Once an order has been placed & shipped, we cannot change the shipping address, however you can call Australia Post direct to request your order be re-directed to an alternative address using your tracking number for reference.

Is my sale item covered by the normal 3 month warranty?

Yes, all Temple jewellery is covered by a three month warranty on quality and workmanship whether purchased on sale or otherwise.
Please see our normal returns information for details.