We do have a bespoke jewellery service available to design a unique custom piece with our design team.

Byron Bay, Australia:

3 Ti-Tree Place, Byron Bay, NSW

Open Mon - Fri 9:30am to 4pm, Sat 9:00am to 2pm

Sydney, Australia:

128A Oxford St, Paddington NSW

Open Mon - Sat 10am to 5pm, Sun 11am to 4pm

Temple of the Sun is currently stocked in a variety of retailers in Australia, the United States and Japan. Find your nearest Temple of the Sun stockist please get in touch via support@templeofthesun.com.au

You can make an online appointment with one of our stylists here.

We offer complimentary express shipping on order above $99.

Delivery times vary depending on the piece you selected.

Vermeil & silver styles usually ship the next business day, made-to-order styles can be anywhere between 2 to 6 weeks.

Please refer to precise shipping times for different size and materials. Alternatively, you can get in touch with our team to find out more information.

Yes, you can! Both in-store and online orders can be returned to our Byron Bay, Australia, Boutique if they fall within our return window.

Please note: Paddington Store purchases can only be returned to the Paddington location.

If you need to change or cancel your order please email us at support@templeofthesun.com.au or contact us on (02) 5629 7084 between our opening hours Mon - Fri, 9am - 4pm.

Note: We are closed on public holidays.

We unfortunately cannot guarantee any changes or cancel your order after it has left our premises. 

Yes, you can add a note to your order. Please write a small note at the checkout in notes section.

We also have gift wrapping available for a small charge, just add to cart prior to placing your order.

Yes, you can add the gift wrap option at checkout for AU $10 (appears in your cart) .

All of our orders are sent without a receipt and beautifully packaged, which makes it perfect when gifting. 

Once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking number and a link to follow your
parcel’s journey.

If you are unable to locate your order, please contact us at support@templeofthesun.com.au with your order number, and our team will assist you promptly.

• Return window is 14 days from purchase
• Eligible items are gold vermeil, sterling silver
• Excluded items are sale items, solid gold, earrings, Afterpay purchases.
• Condition required is to be unworn, undamaged, original condition.
• Exchange fee AU $10 handling, billed pre-send. Customer is to return exchange at own expense
• Refund method is original payment method
• Stockist purchasesReturn via original store only

Solid gold pieces are excluded from refunds due to their bespoke and high-value nature.

All sales of solid gold jewellery are final, except in cases where the item is faulty or damaged on arrival.

If you receive a defective product, please contact support@templeofthesun.com.au within 7 days of receipt to arrange a repair or replacement.

Sale items are final sale and cannot be returned or refunded, except if the item is faulty or damaged on arrival.

All bespoke and custom pieces are non-refundable once the order is confirmed.

Should you have a change of heart within 14 days of purchasing, we are happy to provide a refund or store credit on full price items only.

Change of heart policy does not include sale items or earrings (for hygiene reasons).

Please care for your jewellery by following our care instructions, as we are not responsible for the maintenance of your purchased jewellery.

See more information on returns.

Orders paid via Afterpay are not eligible for refunds due to Afterpay’s payment policies.

Jewellery purchased from our stockists must be returned directly to the original store where you bought it.

Yes, you can return online orders in store, as long as they meet our return policy guidelines. Just bring your order number and proof of purchase with you.

We’ll be happy to help at either of our stores.

For hygiene purposes, we strictly do not refund and/or exchange earrings.

Returns can be made under the same conditions as regular purchases:

• Directly from Temple of the Sun (online or in-store), you can return it within
  the applicable return window, provided the item is unworn, undamaged,
  and in original condition.
  
• Order number or proof of purchase is required to help us process the return smoothly.
  
• Stockist returns must be handled through that retailer directly.

Please lodge a return request through our return portal to start the process. You’ll need your order details.

Once your request is reviewed, our team will guide you on the next steps for a replacement, repair, or refund.

If you need help accessing the portal, please contact support@templeofthesun.com.au

Please see our jewellery care guide for best ways to keep care of the different materials we offer.

We recommend taking vermeil and silver jewellery off when you shower, swim or surf as it will fade the gold lustre over time.

Solid gold jewellery can be worn in the water without fading.

Yes! Temple of the Sun offers repair and re-plating services for your Temple piece.

Simply fill out the contact form here or email us at support@templeofthesun.com.au with a photo of your jewellery and we will arrange a quote.

Yes! Temple of the Sun offers repair and re-plating services for your Temple piece.

Simply fill out the contact form here or email us at support@templeofthesun.com.au with a photo of your jewellery and we will arrange a quote.

For detailed care instructions, please visit our Care Instructions page.

We provide virtual consultations as an option if you would like to speak with one of our team members. This is a great opportunity for us to get to know you before you meet with our jeweller.

To schedule a call or arrange a face-to-face meeting, please get in touch to check our availability at our Byron Bay studio here.

Bespoke orders will take up to 10 weeks for completion, which applies to orders over $5000. To initiate your bespoke design process, a non-refundable down payment of $1250 is required.

After confirmation of your design, full payment must be completed within 8 weeks. Your jewellery will be shipped to you between the 8 – 10 week mark after design confirmation and full payment has been made.

Our Bespoke process is a thoughtful collaboration, where your story becomes a handcrafted piece of meaningful jewellery. We begin with a personal consultation to explore your vision, followed by design development with ethically sourced stones and metals. Once the design is
finalised, our artisans handcraft your piece in Byron Bay.

The Bespoke process typically takes 6–8 weeks from the initial consultation to completion. If you have a specific date in mind, we recommend getting in touch early so we can accommodate your timeline.

If you have a tight timeline, please get in touch with us as soon as possible. While our Bespoke pieces usually take 6 – 8 weeks, we’ll always do our best to accommodate special requests or time-sensitive occasions where possible.

Let us know your desired date, and we’ll guide you through the available options.

We offer customised options based on the size of your request. Please note that a fee for customisation may apply, depending on the specifics of your request.

We are unable to accommodate any customisation requests that fall outside of the options provided. If you would like to receive a quote for a bespoke request, or to discuss design options with our support team, please fill in our bespoke enquiry form above.

We recommend having your ring sized with a local jeweller or following our ring size guide here.

Yes, we offer complimentary resizing on Bespoke rings to ensure the perfect fit after your proposal.

You're welcome to email our Bespoke team at bespoke@templeofthesun.com.au.

Bespoke orders are custom made designed and made specifically for our customer. Before placing your order, please take note that we do not accept refunds solely due to a change of mind. It is important to carefully consider your purchase beforehand.

If you have any queries, please do not hesitate to contact our Customer Support team at bespoke@templeofthesun.com.au. They will be happy to assist you with any questions you may have.

We don’t currently work with customer-supplied stones or heirloom jewellery.

If you change your mind on your purchase after a deposit has been paid, the deposit and balance paid is non-refundable.

Your deposit is considered your confirmation of your order and is not able to be refunded.

Changes after the second payment are not encouraged due to the prohibitively expensive costs that may be incurred. We recommend choosing carefully when confirming the final design.

We accept: Visa, Mastercard, Amex, Apple Pay, Shop Pay, PayPal, AfterPay up to AU$2,000.

Yes, they do offer a lay‑buy payment plan for bespoke and custom designs:

• 50% of the invoice total to commence the piece (usually once design is confirmed)
• Remaining balance is due within six weeks before final delivery or completion of the work.
• This plan allows you to split payment over time while the piece is made to order.

Please reach out to our bespoke team here to discuss further.

We offer a 6 month warranty on all our bespoke products for manufacturing defects only. In the case of your item is damaged due to reasons there than regular wear, we can carry out repair of the item at a cost. We can provide you with an estimate of the repair charges before works are carried out.

We ship all our bespoke orders with DHL Express with signature on delivery or in-store pick up for our local customers.

For international shipments outside of Australia, it is possible that import duties and taxes may apply. Please note that upon the arrival of your order to the destination country, you will be responsible for paying all relevant custom fees and taxes that are required to release the parcel.

Our warranty policy applies to all jewellery including Gold Vermeil, Ethical Sterling Silver & Solid Gold.

All of our jewellery is hand-crafted according to the highest standard and is quality checked before we send it to you.

In the unlikely case of a faulty item, Temple of the Sun Jewellery offers a six-month warranty starting from the completion date for all their products. This warranty specifically covers any manufacturing faults however excludes damages caused by wear and tear, oxidisation, and broken chains.

It’s important to note that this warranty does not cover lost, damaged, or chipped diamonds and stones.

For all warranty claims, please email your request to support@templeofthesun.com.au,
including your order number and full details of the fault including images, and our team will be in contact regarding the next steps.

Temple of the Sun is not accountable for any missing jewellery.