PRODUCT RETURNS

Should you have a change of heart within 14 days of purchasing, we are happy to offer a refund, store credit or exchange.  

Please note our policy does not include sale items or earrings (for obvious hygiene reasons).

All change of heart returns must be returned in original saleable condition & must not be worn or damaged. Refunds will be made via the original method of purchase, minus $10 shipping and handling fee, plus 7% for orders placed with Afterpay. This offer extends to Temple online customers only - for items purchased from one of our Temple of the Sun stockists the store of purchase.

You will be responsible for arranging to have the item (s) returned to us and for any costs incurred.

Returns must be shipped by trackable postal service, as we will be unable to offer refunds on items that cannot be confirmed to have reached us. You will be notified by email once your return has been received and processed.

If you would like an alternate size or item, please lodge a return through our returns portal for a store credit to repurchase correct item.

Note: A $10 shipping and handling fee will be deducted from your store credit. 

Firstly, we apologise for this error and any inconvenience this may have caused you! 

You can simply submit a return via our returns portal, select "wrong item sent" and submit for approval. Our Customer Support team will be in touch shortly with a returns label. 

If you have any further questions, feel free to contact our team at support@templeofthesun.com.au. 

All of our jewellery is hand-crafted according to the highest standard and is quality checked before we send it to you.

In the unlikely case of a faulty item however, we will gladly exchange the product within 6 months of purchasing.

For all warranty claims, please email your request to support@templeofthesun.com.au, including your order number and full details of the fault including images, and our team will be in contact regarding the next steps.

Please pack the item carefully and we will arrange for your faulty item to be returned to us in Australia and a replacement to be shipped to you as soon as possible.