PRODUCT RETURNS
At Temple of the Sun we pride ourselves on delivering high quality, ethically sourced and handcrafted jewellery.
Please note the below before submitting your return:
1. Item must be returned in perfect condition with no signs of being worn.
2. We do not offer refunds or store credits on sale items or earrings.
3. Wanting to swap an item? Simply lodge a return & select store credit.
Should you have a change of heart within 14 days of purchasing, we are happy to offer a refund or store credit.
Please note our policy does not include sale items or earrings (for obvious hygiene reasons).
All change of heart returns must be returned in original saleable condition & must not be worn or damaged. Refunds will be made via the original method of purchase, minus $10 shipping and handling fee, plus 7% for orders placed with Afterpay. This offer extends to Temple online customers only - for items purchased from one of our Temple of the Sun stockists the store of purchase.
You will be responsible for arranging to have the item (s) returned to us and for any costs incurred.
Returns must be shipped by trackable postal service, as we will be unable to offer refunds on items that cannot be confirmed to have reached us. You will be notified by email once your return has been received and processed.
If you would like an alternate size or item, please lodge a return through our returns portal for a store credit to repurchase correct item.
Note: A $10 shipping and handling fee will be deducted from your store credit.
The size & dimensions are provided in our product descriptions, we recommend looking over these to avoid disappointment.
Need help deciding on the perfect Temple piece for you? We're always happy to assist you with any questions before you finalise your order. Feel free to contact us through our live chat online or email us at support@templeofthesun.com.au.
Please note that our refund policy does not include sale items or earrings (due to hygiene reasons).
This is not a problem! You can lodge a return through the return portal if you have an order number & email address of the person who purchased your gift.
Alternatively, you can email us direct with the buyers full name and we can let you know the details for you to submit a return. Without this information we cannot process a return.
If you need to change or cancel your order please email us as soon as possible at support@templeofthesun.com.au or contact us on (02) 5629 7084 between our opening hours Mon - Fri, 9am - 4pm.
Note: we are closed weekends and public holidays.
We unfortunately cannot guarantee any changes or cancel your order after it has left our premises.
Firstly, we are so sorry for this error and apologise for any inconvenience this may have caused you!
You can submit a return via our returns portal, select "wrong item sent" and submit for approval. Our Customer Support team will be in touch shortly with a returns label.
If you have any further questions, feel free to contact our team at support@templeofthesun.com.au.
All of our jewellery is hand-finished according to the highest standard and is quality checked before we send it to you.
In the unlikely case of a faulty item however, we will gladly exchange the product within 6 months of purchasing.
You will need to lodge a return request, noting the item is faulty and our team will be in contact regarding the next steps. Please pack the item carefully and we will arrange for your faulty item to be returned to us in Australia and will arrange for a replacement to be shipped to you asap.
Please keep in mind that all our jewellery is carefully handmade, treat each piece carefully. Our plated jewellery is made from ethically sourced stirling silver with a high quality 2.5 micron thick layer of 18k gold vermeil plating. We recommend removing your items when showering, swimming and when exercising to prolong the life and lustre of the finish.
We are happy to re-plate your jewellery at a low fee, see here for more on our re-plating service.
1. Click Lodge a Return.
2. Enter order number and email details in the noted fields.
3. Follow the next steps.
You will receive an email once your return has been received, met the required conditions and approved.
Please allow 2 - 3 business days for your refund to reach your account, this varies depending who you bank with.
You will receive a refund or store credit for the purchase price (minus the original $10.00 shipping & handling fee) to your original method of payment used to purchase. If you opted for a store credit, this will be emailed to you.