What is Sun Lovers?

This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save.

Who can join?

Anyone with an account is automatically enrolled.

How do I earn points?

You can earn points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points click the Earn Points tab in the menu.

How do I view my point balance?

You will need to be logged into your account to view
your account balance. It will then be visible on your account page, or
via the Sun Lovers button on the bottom left of your screen.

How do I redeem my points?

Select the tab called Get Rewards. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.

What do the different tiers mean?

Our tiers are unlocked by how much you spend at
our store over 12 months. As you move up through the tiers, you gain
access to more incredible benefits and rewards.

I moved down a tier status - why?

Once you unlock a tier, you maintain that status
for 12 beautiful months (and longer if your spending still qualifies
you). If you have moved down a level after this period, it means you
have not met the spending threshold to maintain your status.

Is there a limit to the number of points I can earn? Do my points expire after 12 months?

No. Go ahead and earn as many as you can! However do please note that points expire after 1 year of inactivity.

Can I earn/redeem points in-store?

Yes! Please let our lovely retail staff know if you
have an account so that they can take down your details and ensure your
points balance is updated. Please note, there is a delay between
shopping in-store and your online balance being updated.

What do the 'approved', 'pending' and 'cancelled' statuses mean?
  • Approved: These points can be redeemed on rewards immediately
  • Pending: These points are need to be verified before you can redeem them. This typically applies to purchases and referrals
  • Cancelled: These points will
    not be added to your account. For example, this will happen if you
    cancel a purchase (the points will change from pending to cancelled)
What happens if a friend I refer cancels or returns their order?

Your pending points will become cancelled and will be removed from your account.

Why did my account balance go down?

You, or someone you referred, cancelled or returned a purchase.

I completed an activity but didn't earn points!

It can sometimes take a few minutes for us to process your activity and provide your points.

Can I use my points during checkout?

Yes, when logged in you'll be able to use your points during checkout.

How do I leave the program?

If you no longer wish to earn points, please contact us
and ask to be unenrolled. We'll unenroll you and you will lose any
points you have accrued.

What happens if I leave and decide to join again?

Just contact us and we'll re-enroll you. However, your point total will begin from zero.

Where can I report a problem or give feedback?

Please use our normal contact details.